Help
Running a store on eCrate
The things a merchant cannot guess, written for someone who has never read a schema. If your answer is not here, there is a person at the bottom of this page.
Getting started
The first hour, and moving a shop you already run.
Getting paid
Taking money, what it costs, and what the tax rules do.
- Getting paidConnecting Stripe, what “charges enabled” means, and when the money reaches your bank.
- What eCrate charges2% of a paid order, metered email and storage above the free tiers, and nothing else.
- TaxesWhere you owe tax, what your products are classed as, and why eCrate will not guess either for you.
Your store
The storefront, your own address, and getting orders out.
- Your storefrontThe website editor: sections, drafts, publishing, and what a shopper sees before you press Publish.
- Using your own domainPointing a domain you own at your store, the exact DNS records, and why verification is not instant.
- ShippingZones and rates, the free-shipping trap on a store with no zones, and where labels come from.
Reaching customers
Email, the inbox, and selling through other people.
eCrate itself
When something is wrong, and where to look.
Still stuck?
Send a support request from your dashboard. It arrives with your store, your account and the screen you were on already attached, so nobody has to ask you which store you are.